House of Bags
Returns and exchanges
Returning a product bought online
You may withdraw from a purchase made on the website within 14 calendar days of receiving it, without giving any reason.
1. Send us a statement by e-mail to [email protected] (you may use the form below) or call us: [phone]. 2. Within 7 calendar days of your statement, send the product back to [actual address] or bring it to one of our stores. 3. We refund you within 14 calendar days of receiving your statement, using the same means of payment you used (once we have the product or proof that you sent it).
Condition of the product
You may inspect the product as you would in a shop. Please return it complete (tags, lock keys, cover and so on) and, if possible, in its original packaging. If the product was used beyond what was needed to examine it, the refund may be reduced by the loss in its value.
What cannot be returned
Products made to your specifications or personalised, for example with initials. This does not affect your rights if the product is faulty.
Delivery costs
We refund the standard delivery charge. You pay for sending the product back (for example, a courier), except when the product is faulty or you received the wrong product. Returning it in a store costs nothing.
Exchanges
You can exchange for another size or colour if it is in stock. Contact us and we will agree on the quickest way.
Faulty products
If the product is faulty, you may ask for a repair, a replacement, a price reduction or a refund for 2 years from delivery (see the terms and conditions, section 8). In that case we cover the cost of the return.
Products bought in a store
The 14-day right applies to contracts made on the website (at a distance). For products bought in a store you have the same rights if the product is faulty: repair, replacement, price reduction, refund. Ask in the store about returning or exchanging a product that is not faulty.
Withdrawal form
(Complete and send this form only if you wish to withdraw from the contract)
To: [company legal name], [actual address], [email protected]
I hereby give notice that I withdraw from my contract of sale of the following product: - Product or order number: - Ordered on: - Received on: - Name: - Address: - E-mail: - Signature (only if this form is sent on paper): - Date: