House of Bags
Terms and conditions
Who we are
The website mybags.ge is operated by [company legal name] (identification code [identification code], legal address: [legal address]), "we" or "the shop" below.
Contact us: e-mail [email protected], phone [phone]. Address for letters and returned products: [actual address].
These terms apply to every order placed on the website. By placing an order you confirm that you have read and accept them. Nothing in these terms limits your rights as a consumer under the Law of Georgia on the Protection of Consumer Rights.
Products and prices
Prices are in Georgian lari and include all taxes. The delivery charge is shown separately and added to the total before you confirm the order.
We do our best to keep photos and descriptions accurate; colours may look slightly different on screen. Dimensions are given in centimetres.
If a price or description contains an obvious error, we will tell you before the product is sent: you can confirm the order at the correct price or cancel it, and we will refund everything you paid.
Sale prices apply until the stated date or while stock lasts.
Ordering
To order, choose the product, colour and size, add it to the bag, enter your contact details, choose delivery or collection in a store and a payment method, and confirm the order.
As soon as we receive the order we send a confirmation by e-mail: the products and prices, the delivery charge and method, our details and the conditions for withdrawing from the contract. The contract is concluded when this confirmation is sent.
If a product turns out to be out of stock, we will tell you and refund what you paid within 14 calendar days at the latest.
Payment
The payment methods available are shown at checkout. They may include: bank cards (Visa, Mastercard and other cards accepted by the bank), Apple Pay, Google Pay, instalments through a bank, bank transfer, and payment to the courier or in a store.
Payments by card, Apple Pay and Google Pay are made on the bank's secure page. We never see or store your card details.
For bank transfers, the order is processed once the money arrives; if it does not arrive within the stated time, the order is cancelled.
Delivery
Delivery areas, charges and times are shown on the "Delivery and payment" page and at checkout. Unless we agree on another date, we deliver within 30 calendar days of confirming the order.
The risk of loss or damage passes to you when you, or a person you name (other than the carrier), take physical possession of the product.
Please check the packaging when the parcel arrives; if it is damaged, tell the courier and contact us.
Collection and reservation in a store
Where this option is available, you can collect your order in one of our stores. We will let you know when it is ready; it waits for you until the date given in the message. Please give the order number when collecting.
A reservation in a store (without payment) means the store keeps the item for you until the stated time; after that the reservation ends.
Right of withdrawal (14 days)
You may withdraw from a purchase made on the website within 14 calendar days without giving any reason. The period starts on the day you, or a person you name (other than the carrier), take physical possession of the product; for an order delivered in several parts, on the day you receive the last part.
To withdraw, send us a statement before the period ends by e-mail to [email protected], or use the form on the "Returns and exchanges" page.
Send the product back to [actual address] or bring it to one of our stores within 7 calendar days of your statement. You bear the direct cost of returning it.
We refund the price, including the standard delivery charge, within 14 calendar days of receiving your statement, using the same means of payment you used unless we agree otherwise. We may withhold the refund until we have received the product or you have provided proof that you sent it. If you chose a delivery more expensive than our standard one, the difference is not refunded.
You may inspect the product as you would in a shop. You are liable for any loss in its value caused by handling beyond what is needed to establish its nature, characteristics and functioning.
The right of withdrawal does not apply to products made to your specifications or clearly personalised, for example with initials.
Faulty products
If a product is faulty or does not match its description, you may ask us to repair or replace it free of charge; if that is impossible or disproportionately costly, you may ask for a price reduction or withdraw from the contract and get your money back.
You can use these rights for 2 years from delivery. A fault that appears within the first 6 months is presumed to have existed at delivery unless we prove otherwise.
Any additional guarantee from the manufacturer or from us (where stated) does not limit your rights under the law.
To make a claim, contact us by e-mail at [email protected] or by phone at [phone]; give the order number and, if you can, attach a photo. We cover the cost of returning a faulty product.
Personal data
We process your data to fulfil your order and to meet our legal obligations. See the "Privacy policy" page for details.
Complaints and disputes
Send complaints and questions by e-mail to [email protected]. We reply as soon as possible and within 14 calendar days at the latest.
These terms are governed by the law of Georgia. We try to settle any dispute by agreement; you may also turn to the Competition and Consumer Protection Agency of Georgia or to a court.
Changes to these terms
These terms may change. Your order is governed by the version in force when you placed it.